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POLICIES

Our goal at The Beautie Loft Lash+Brow Bar is to give our customers a fair, rewarding and enjoyable experience. We conduct business according to the same values, knowing that quality service equals loyal customers. Our salon policies are detailed below, please have a look and contact us if you have any questions. 


Your appointment is very important to us

To reserve your appointment, we will be asking for a credit card to have on file. This information can be used for quicker check-outs in the future as well as to cover any cancellation fees if any.

Appointments are confirmed within 24 hours in advance.  Please understand that it is your responsibility to remember your appointment dates and times to avoid tardiness, missed appointments, and cancelation fees. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours (*48 hours for appointments lasting more than 3 hours) notice for cancellations.  This policy allows us the time to inform our standby guests an opportunity to be serviced, to be able to keep our schedules filled, thus better servicing everyone.

New clients should arrive 10 to 15 minutes before your first appointment to fill out a client in-take form and get settled in.

Please always arrive a few minutes early to ensure we start you on time and you receive your full service. Our staff is usually booked back-to-back and will need to end your treatment at its original schedule time regardless of the start time. The full cost of the session is expected as the time was set aside especially for you.

Tardiness: If are running behind within 5-15 minutes please contact us right away, you may be able to accept an abbreviated treatment, depending on the service. Often, anything later requires rescheduling and a late-cancellation fee. 


Late Cancellation and “No Show”

If you cancel, reschedule or “No Show” with less than 24 hours notice with or without notification (call, text, voicemail) you will be required to pay a late cancelation fee of 50% of the cost of the service booked and will immediately be charged to the credit card used to hold your appointment.  Late cancellations including appointments rescheduled to a later date and time will be required to pay an additional 50% of the cost of the service booked prior to rebooking your next appointment. "NO-SHOWS" will be required to pay the full cost of the service booked prior to rebooking your next appointment. 

Appointments lasting more than 3 hours require 48 hours notice for cancellations.

In the event that we are able to fill your scheduled time slot last minute, we will waive the cancellation fee.


Deposits

Services priced at the following are required to place a non-refundable deposit to hold their appointments. The deposit will be applied to the total at check out.

$125-$199: $50.00

$200-$399: $75.00

$400-$599: $100.00

$600-$799: $150.00

$800-$999: $200.00

$1,000 and up: $300.00

Paying with a Personal Check

A valid driver’s license with a photo ID must be presented. The drivers license number will be recorded on the check if not already present on the check face.

If a check is returned to us as a result of non-sufficient funds, the person responsible for payment must repay funds with a money order, certified bank check or cash and must include a $25 returned check fee. Once a check is returned, we do not accept a check from the individual again.


Returns

All Gift Certificate sales are final (no returns accepted).

Discounts

Multiple discounts cannot be combined for an individual service unless otherwise stated. 

Child & Pet Policies

Our job is to take care of our clients and provide a safe and comfortable environment for all.  Children under the age of 12 are not allowed in the salon unless they are receiving a treatment.

Guests under 18 years of age receiving services must be accompanied by a parent or guardian.

Due to health codes and to ensure we maintain a sanitary environment, no animals are allowed in the salon.


Our salon policies are designed to make each guest’s visit to The Beautie Loft memorable. Your understanding and adherence is greatly appreciated.